Frequently Asked Questions¶
Technical questions¶
How do I track requests from my website, which are paid and which are not?¶
You need to send us an order notification link to embed in your account.
- WEB API - We send a notification when an invoice is paid
- One Touch API - The merchant sends a request asking about the payment status
- Billing API - File exchange - we generate payment reports every day
- Mass merchant - Online JSON - we send real-time notifications on payment
Where is my secret key located?¶
Menu "Settings" -> "Profile" -> "System information" -> "Secret key"
To see your secret key, you must have an activated dpass password on your https://epay.bg/ account.
For users with SMS protection or no additional profile protection, the "Secret key" option is not displayed.
Where is my customer number?¶
In your https://epay.bg/ account - home page.
Can I receive payments from two different websites in one account?¶
An ePay.bg account is tied to a specific website. For each individual website, you should create a new account in the system without the need to conclude a new commercial contract.
How do I add a notification URL?¶
In a demo environment, you can add the URL from the merchant profile settings.
To add a URL in a production environment, you need to send an email to Commercial Department - merchant@epay.bg containing your CIN and notification URL.
How do I create a Demo environment account?¶
Free registration is done at https://demo.epay.bg/.
How to preview the payment page in English?¶
You must set lang=en at the beginning of the request.
The visualization of the page is also dynamic. If the customer is referred from the merchant's site, which has an English version, the ePay payment page should load in English.
Commercial questions¶
What do I need to become a merchant?¶
You need to conclude a contract for the relevant service.
How do I register at ePay.bg?¶
Registration on the page https://epay.bg/registration as a Legal Entity.
How do I register as a merchant? Where is the "Request to register as a merchant"?¶
Registration is done on the page of https://epay.bg/ as a Legal Entity and from the "Settings" menu in your account "Request for registration as a merchant" is submitted.
What is your commission?¶
The tariff for fees and commissions can be found in Appendix №1 from the contract.
Does the account I'm opening have monthly fees?¶
No monthly fees are due.
What are the additional documents to the contract?¶
- a copy of the identity document of the company representatives
- official note from the bank for the transfer of the collected amounts
- a license (permit) to carry out the activity, if one is required
Where do I send the contract? Who should I address it to?¶
16 Ivan Vazov, 1000 Sofia to the Commercial Department of ePay AD, phone: 02 / 9210850
How can I connect my site to your system?¶
After activation of the request, you will receive a Secret Key and CIN, which are necessary for the integration of WEB API.
How can my customers pay their monthly bills through your system?¶
You can load a file with your customer's obligations into the trading system of EasyPay or build a technical connection through an online protocol.
Contact Application Support at email msupport@datamax.bg for details.
How do I get the accumulated amount in my account?¶
The accumulated amount is issued by bank transfer to the account specified in your contract. By concluding an additional agreement to your payment account agreement, you can order transfers from your account yourself.
To what period of time are the collected amounts transferred? Can it be changed?¶
Translation broadcast frequency:
- Monthly
- Weekly
- For a date
- Over amount
The change is made by sending an email to the Commercial Department - merchant@epay.bg, specifying the new transfer criteria in the email. If you want to change the bank account on which you receive the transfers, you must also send an up-to-date certificate from the bank, which indicates the new IBAN disclosed to your company.
Where do I download my invoices from?¶
Your invoices from the system are loaded into the virtual environment https://prepiska.com/, where you need to register with the e-mail you specified for invoices.
How is your commission fee deducted?¶
The ePay AD fee is deducted automatically at the time of receipt of the amount on the Merchant's account in EasyPay.
The fee to EasyPay AD is paid according to the issued invoice.
The fee of EasyPay AD for utility merchants is paid by the Merchant monthly on the basis of an invoice issued by EasyPay, within 5 (five) days from the date of the invoice.
How can I reverse a payment? Is it worth anything to me?¶
You can reverse the payment from your https://epay.bg/ account, and the commission deducted for the payment made to you is not refundable.